At Jerseyinsoccer, we want you to shop with confidence. Below are the most common questions from our community. If you can’t find what you’re looking for, feel free to reach out to us at [email protected].

1. Are the football jerseys authentic?

Our jerseys are high-quality Thailand AAA. we guarantee they feature all the correct details, including team logos, brand technical markings, and sponsor prints. With over 8 years of industry experience and a stable production line, we pride ourselves on delivering premium gear that satisfies the most dedicated fans.

2. Do I need to register an account to make a purchase?

No, registration is not required. You can simply add your favorite items to the cart and proceed to checkout as a guest.

3. Can I cancel my order if I change my mind?

If you need to cancel, please contact us as soon as possible.

• Unshipped orders: Can be cancelled free of charge.
• Exceptions: Custom/personalized jerseys or items already requested from our specialized suppliers may not be eligible for cancellation once processing has begun.

4. What should I do if there is an issue after receiving my items?

Please contact us within 7 days of delivery.

• Quality Issues: Please provide clear, detailed photos of the defect.
• Sizing Issues: Please provide photos of the jersey being measured with a tape measure. We are committed to finding the best solution for you, whether it’s a replacement or a partial refund.

5. Is the payment process secure?

Absolutely. Our website uses a 128-bit SSL secure gateway to process all payments. Your financial information is encrypted, kept strictly confidential, and transmitted with the highest level of security.

6. How are the items shipped and how long does it take?

We provide reliable global shipping to almost every country:

• Recommended Express Shipping: 7–15 business days.
• Standard Shipping: 20–30 business days. Note: Delivery times are estimates and may vary based on your location.

7. How do I choose the right size?

A size guide is available on every product page. Please note that these are manual measurements and may have a 1–3 cm difference.

• Pro Tip: Choose based on your height and weight. If you have a muscular or robust build, we recommend sizing up. If you prefer a very tight fit and are slim, consider sizing down.

8. Why haven’t I received an order confirmation?

An automated confirmation email is sent immediately after purchase. If you don’t see it, please check your Spam/Junk folder. If it’s still missing, email us at [email protected] and we will verify your order status.

9. How can I track my order?

Once your package leaves our warehouse, we will send you a shipping confirmation email with a tracking number. You can use this to monitor your journey from our door to yours.

10. Why was I charged slightly more than the order total?

If paying by credit card, some banks apply a 3% to 5% international transaction fee. If you notice a surcharge exceeding 5%, please send us a screenshot of your payment details. We will contact the payment platform to request a refund for the excess amount.

11. Why is my “Recommended Shipping” taking longer than 15 days?

While most orders arrive on time, delays can occur during peak holidays, flight shortages, or customs inspections. We recommend ordering in advance during holiday seasons to avoid disappointment.

12. What is included in the purchase?

• Kids’ Jerseys: Sold as a Set (Jersey + Shorts). Socks are sold separately.
• Adult Jerseys: Sold Individually. Shorts and socks are available for separate purchase.

13. Are the team logos embroidered or heat-pressed?

We follow the design of the original kits. If the original version is embroidered, ours is embroidered; if it is heat-pressed (Player Version style), ours will be too.

• Note: All logos on Kids’ jerseys are embroidered for better durability.

14. Can I change the name/number on a custom jersey after ordering?

Changes can only be made within 24 hours of purchase. Once the customization process begins, we cannot modify the details. Please note that personalized items are non-refundable and cannot be exchanged.

15. Can I change my shipping address?

• Before Shipping: Contact us immediately at [email protected] to update your details.
• After Shipping: We cannot change the address once the package is in transit. We suggest contacting your local post office once it arrives in your country.