At Jerseyinsoccer, we strive to deliver your passion for football directly to your doorstep. Below you will find everything you need to know about how we process and ship your orders.

1. Order Processing (Handling Time)

• Standard Processing Time: All orders are processed and prepared for shipment from our international warehouse within 3 to 5 business days (Monday – Friday, excluding holidays).
• Peak Season Note: During high-volume periods (such as Black Friday, Christmas, or major tournaments), processing may take slightly longer. We appreciate your patience.

2. Order Cancellation

• Pre-shipment: You may cancel your order free of charge as long as it has not been shipped.
• Customization Restriction: Orders containing personalized items (name, number, or patches) cannot be cancelled after 24 hours of placement.
• How to Cancel: Contact our support team immediately at [email protected].

3. Shipping Methods & Costs

We provide reliable shipping to the United States and worldwide. Delivery times begin after the handling period.

• FREE SHIPPING: We offer Free Standard Shipping on all orders over $99 USD (calculated after discounts).
• Remote Areas: If your address is in a remote U.S. territory or region, Standard Shipping will be applied. If you paid for Express but your zone is restricted, contact [email protected] for a refund of the price difference.

4. Extreme Delay Compensation Policy

If your package is significantly delayed due to our logistics partners, we will resend a new package for free based on these terms:

5. Customer Responsibility

If a package is returned to our warehouse due to customer error (e.g., incorrect address, wrong phone number, or failure to collect the package from the local post office), the customer will be responsible for the reshipping costs.

Shipping & Product FAQ

1. Products & Customization

• Are the jerseys original?All our jerseys are high-quality Thailand AAA replicas. We use premium materials to ensure they look and feel like the professional kits worn on the pitch.
• How do I find my size?Check the Size Guide on the product page. Note that manual measurements may have a 1-3 cm difference.
• Can I return a custom jersey?Customized jerseys are non-returnable unless there is a manufacturing defect or an error on our part.

2. Payments & Security

• Is it safe to pay on your website?Yes. We use 128-bit SSL encryption to ensure your payment data is 100% secure.
• What currency will I be charged in?All transactions are processed in USD ($).

3. Tracking & Logistics

• Why is my tracking not updating?For international shipments to the USA, it is common for tracking to pause while the package is in transit over the ocean or clearing Customs. It usually updates once it reaches a local sorting facility (like USPS).
• The tracking says “Delivered” but I don’t have it.Please check with your neighbors or your local post office first. If you still cannot find it, email us for assistance.

4. Returns & Refunds

• What is the return window?You have 15 calendar days from the date of delivery to request a return.
• Who pays for return shipping?We cover the cost for our errors. For size exchanges or customer mind-changes, the customer pays the return fee (capped at $20).