At Jerseyinsoccer, we strive for 100% customer satisfaction. If you are not completely happy with your purchase, please review our policy below for returns and exchanges.

1. Return Period & Eligibility

• Timeframe: You have 15 calendar days from the date of receiving your order to request an exchange or return.
• Product Condition: To be eligible, items must be unused, unwashed, in the same condition as received, and in their original packaging with all tags attached.
• Non-Returnable Items:
  • Customized Jerseys: Products personalized with names, numbers, or specific patches are not eligible for return, exchange, or cancellation once 24 hours have passed since the order was placed.
  • Exception: We will only accept returns on customized items if there is a manufacturing defect or a personalization error made by our team.

2. Shipping Costs for Returns

Responsibility for shipping costs depends on the reason for the return:

*Return Shipping Fee Rules (Customer Responsibility):

In cases where the customer is responsible for the return, the shipping label cost is calculated as follows:

• The cost is based on the actual shipping rate for your region/country.
• If the actual rate is less than €20, the customer will be charged the actual price.
• If the actual rate is €20 or more, the customer will be charged a maximum flat fee of €20.

Store Error Process: If the error is ours, please contact us immediately at [email protected]. Once confirmed, we will arrange for the collection of the goods or send the correct replacement at our expense.

3. Refund Process

• Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Deductions: If the return is the customer’s responsibility, the shipping fee (up to €20) will be deducted from your total refund amount.
• Method: Approved refunds will be processed back to your original method of payment.
• Timeline: Please allow 5 to 15 business days for the refund to appear in your account after authorization.

4. Important Care Instructions (Exclusions)

Our warranty does not cover damage caused by improper washing or care. To preserve the quality of your jerseys (especially customized ones), we strongly recommend:

• NO machine washing.
• Hand wash only with cold water.
• Do not use bleach or harsh chemicals.
• Avoid prolonged soaking.
• Do not scrub printed areas (names, numbers, patches, or sponsors) forcefully.
• Do not iron directly over prints.

Note: Products showing signs of damage due to incorrect washing will not be accepted for return or compensation.